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Frequently Asked Questions

Basics​

What is Minnit?​

Minnit is an easy-to-use cloud-based chatting service. Minnit allows you to create a group chat, embed it onto your website, and get started chatting right away. We offer a variety of customization options — if you want an all-in-one solution, you can rely on Minnit to handle users signing up to your chatroom and keeping their accounts, or you can use your website's account using single sign-on. If you want to customize the look and feel, you can change the color schemes around or even write custom CSS; alternatively, sticking to the standard chat theme will still provide a great and familiar interface for users.

Minnit is built off of standard HTML, CSS, and JavaScript, and requires no additional downloads to be used. Minnit works on all modern browsers, from desktop PCs to mobile phones and tablets.

Is Minnit only available in English?​

Minnit has support for dozens of languages, all user-submitted translations. If you'd like to localize the chat in your language, click here to submit a translation for review. This will allow you and your users to use the chat in additional languages.

Is it possible for users to join the chat without registering?​

Yes -- we fully support Single Sign On (SSO) on all plans, including the Free plan.

If you have your own website where your users are already registered, you can use SSO to allow your users to join the chat without registering.

We recommend using Zero-Click SSO which allows you to add the user's credentials as an encrypted string to the chat URL. Once the user enters the chat, they'll be logged in without having to click anything.

OAuth2/SAML2 is also fully supported if you'd prefer to use that instead.

You can read more about how SSO works here.

The chat also allows users to join without registering by default as guests, but you can disable this in your chat settings.

How can I suggest new features?​

You can submit suggestions here.

What browsers are supported?​

We support all major browsers.

The following mobile OSs are supported: Android 4.1+, iOS 8.4+.

The following browsers are supported: Firefox, Chrome, IE 11+, Edge, Safari.

Older browsers may still provide limited functionality, however elements of the chat may appear broken or out of place.

If you notice any issues on browsers we support, please open a ticket and let us know.

What languages are supported?​

Minnit currently offers complete or partial support for English, Spanish, Romanian, Dutch, Italian, Portuguese, Serbian, Thai, and Persian. If you'd like to help translate Minnit into your language, or submit translation corrections, please click here.

Can I remove all branding? (white label)​

Yes — this is fully supported on the Basic plan and higher for organizations.

See our pricing here.

Your highest tier supports 10,000 users at once — is it possible to have more than this? How much would that cost?​

Contact us here to speak with us to get a custom server that can handle a larger amount of users. Pricing varies depending on your needs, including how long you will need the chat, how many users, etc.

Is Minnit GDPR/CCPA compliant?​

Yes — you can review our compliance with privacy regulations here.

Getting started​

Is account registration required?​

If you want to create a chat, account registration is required.

Account registration is not required for users to join your chat and send messages. Users are able to chat as a guest, or automatically use account data from your parent site using Single Sign-On.

How do I create a chat?​

First, you'll need to be registered. If you don't have an account you can create one here and follow the prompts to create your chatroom.

How do I find my chats?​

Click here to find a list of your chatrooms.

How I do get users on my chat?​

You can share the chat link on social media or embed the chat onto your website (see How do I embed my chat or find my chat URL?)

How do I embed my chat or find my chat URL?​

Click on the menu icon at the top of your chat, and click "Embed" to get started.

The embed page will provide several options for your chat, including:

  • HTML embed
  • WordPress plugin
  • Wix.com embed
  • Sharing on social media

Follow the steps on there to get started with your chat.

How can I customize my chat?​

Minnit offers in depth customization for your chat, so you can make it look exactly the way you want.

Go to your chat's settings by clicking on the settings icon at the top of your chat, then clicking Chat Settings.

You'll be able to change a lot of customization options:

  • Chat background
  • Outer page background
  • Chat accent color
  • Chat page font color
  • Rank colors
  • Custom CSS

See the Chat Settings documentation for a complete list of settings available.

How do I create accounts for my users?​

If you have an organization, you can click on Manage Accounts in the navigation bar up top to create and modify existing accounts within the organization.

This requires the use of Single Sign On (SSO) which will allow your users to sign into the chat using their existing account details from your database/website.

This feature is available all plans, including the Free plan.

You can read more about how SSO works here.

How do I moderate my chat?​

As the creator of a chat, you can establish its rules and ban users who refuse to follow them, or kick them if you wish to give a warning.

You can also promote trusted users to be moderators and managers, so they can moderate for you.

See the Chat Moderation page for more details on moderating chats.

How do I automatically set names for users?​

You can automatically set nicknames for users by using the nickname parameter in the embed URL, or use Single Sign On (SSO) to automatically log users in when they visit the chat.

Example embed code using the nickname parameter:

<iframe src="https://minnit.chat/test?embed&nickname=John" style="border:none;width:90%;height:500px;" allowTransparency="true"></iframe>

With the above embed code, the user's nickname will automatically be set to John.

Nicknames passed via this parameter must be URL encoded, so if you want to add a space within the name it must be replaced with %20. For example to set the name "John Smith", you would use &nickname=John%20Smith.

Note: This only applies to users who have not used the chat before. Users who have used the chat previously will continue to retain their existing nickname.

How do I turn off the system message showing "You are using the chat as a Guest" and terms of service message that shows to new users?​

If you're on the Basic plan and higher, you can turn this off via the "Show a message when Guests connect letting them know to Register for full functionality?" option under the "Guests" section.

How do I set the default language for my chat?​

Languages are automatically detected based on system preferences. This is not a perfect method and sometimes the chat may still default to English.

If you are embedding your chat, you can specify the language as a parameter in the URL.

To do this, click on the menu icon within the chat, click on "Embed", select your chat, click on "Get HTML code" and change "Auto-Detect Language for User's Browser (Recommended)" to the language that you want.

You can now use the new embed code that is generated above when embedding your chat.

When the chat loads for new users who have not used the chat before, their language will automatically be set to the language you've selected.

Can I hide buttons in the chat?​

Buttons can be hidden using custom CSS.

Custom CSS is available for chats on the Community plan and higher.

Basic knowledge of CSS is required to use this.

For example, to hide the emoji icon above the text box you would use:

#mob-smilies{display: none}

You can use inspect element in your browser to find the IDs of other elements that you'd like to hide.

If you'd like to hide certain elements but you're not sure how, please contact us and we'd be happy to help.

How do I clear my chat's messages?​

You can easily clear your chat's messages by clicking on the menu icon above the text box in the chat and selecting "Clear Messages".

You can also use the /clear command in the chat.

Accounts​

How do I keep my Minnit account secure?​

We suggest using a strong unique account password, as well as enabling 2 factor authentication. Alternatively, if you have a verified email under your account you can activate account protection.

You can enable either of these options on the account settings page (click on your menu icon in the chat, then select Account Settings)

How do I change my account's email?​

Your email can be changed on the account settings page, which can be accessed by clicking your name and then "Account Settings."

How do I change my username?​

Your account username can be changed on the account settings page, which can be accessed by clicking your name and then "Account Settings."

The ability and frequency with which you can change your username may differ depending on the organization's settings.

Note that your nickname, which is displayed in chats, can be changed anytime by clicking on it, and is separate from your account username.

How do I change my avatar/profile picture?​

Click on your name in a chat and click on "Change Photo" and you'll be able to upload an avatar.

Chats​

How can I keep my chatroom private?​

You have several options to keep your room private, including:

How can I view IP addresses?​

You can enable this feature in your chat's settings.

We have an in depth guide on using this feature here.

How do I delete my chat?​

You can delete your chat by going to the chat settings page, and clicking on the "Delete Chat" option.