Skip to main content

Organizations FAQ

What is an Organization?

An organization is a group of chats that you have full control over, including the branding and accounts.

Here are some of the main features of organizations:

  • Create multiple chats
  • Manage accounts across the organization
  • Single Sign On (SSO) support
  • Control branding across all organization pages
  • White label
  • View direct messages between users

Note: Some features are only available on paid plans.

This greatly differs from classic chats:

With a classic chat, all accounts within the chat are controlled by us, so you won't be able to create, edit or delete accounts within your chat, or get full white label functionality.

If you purchase a paid plan for a classic chat, it will only apply to that chat, and each additional chat you create will require a separate paid plan.

By choosing an organization, the paid features of the plan applies to all chats within the organization.

How many chats can I create under an organization?

This depends on the plan. You can view our plans here.

Additional chats can be purchased for $2 USD per chat (price may vary in your local currency).

How can I delete my organization?

You can delete your organization by going to your organization settings page and clicking on the "Delete" option.

Note: You cannot have an active subscription if you wish to delete your organization.

You will need to turn off auto renewal for your subscription first before deleting it.