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Manage Accounts

To access the manage accounts page, go to your organization's homepage and click on Manage Accounts in the navigation bar.

This page allows you to view recently registered accounts, create and edit accounts, as well as view account logs.

You can set several attributes of an account on this page, including:

  • Username
  • Nickname
  • Email
  • Password
  • Account Status
  • Account Protection
  • Two Factor Authentication
  • Single Sign On (SSO)
  • Ability to access organization settings
  • Ability to manage accounts
  • Ability to access chat settings for all chats
  • Ability to access direct message archive

Note: Changing certain attributes (e.g. username) will sign the user out of all chats.

You can also view the amount of monthly registered active users.

A user is considered active if they sign into a chat in the past month.

Recently Registered Accounts

Manage Accounts displays the details of recently registered accounts.

Recently Registered Accounts Example

You can also directly edit accounts from this list by horizontally scrolling -- you'll see an edit column with edit buttons for each account like this:

Recently Registered Accounts Edit Example

Creating Accounts

Creating an account couldn't be easier.

Hit the Create Account button and you'll be presented with a list of fields to create the account.

Create Account Example

The following fields are required:

  • Username
  • Nickname
  • Password

Once you're entered the details of the account you want to create, click on Add Account and the account will be created.

How many accounts can I create?

There's no limit on the accounts that you can create.

Editing Accounts

To edit an account, either use the search function to find the account you're looking for, or find the account in the recently registered accounts list and click on the edit button .

Edit Account Example

Here you'll be able to edit the existing account information.

Changing the following fields will force the user to refresh if they're signed into any chats:

  • Username
  • Nickname

Searching Accounts

Searching for an account is easy -- you just need to know the username (or part of it) or the internal ID of the account.

Internal IDs aren't publicly visible, but if you edit an account you'll be able to see them.

Simply click on the Search button, enter the username/ID of the account and hit Search again.

You'll see search results like this:

Manage Accounts Search Results Example

Viewing Account Logs

Viewing account logs is easy. You can view logs by username, user ID, email, or IP.

Simply click on the View Logs button, enter the username/ID/email/IP and click on Get Logs.

You'll see results like this:

Manage Accounts View Logs Example

You can also click on the plus button to see more details.

Manage Accounts View Logs Expanded Example

The following information is logged:

  • Login attempts
  • Changes to account details
  • Changes to organization settings

Account Details

What happens when I block or delete an account?

Blocked accounts can still login, but they will not be able to sign into any chat.

Deleted accounts aren't able to login or sign into any chat.

What is account protection and two factor authentication?

Account protection and two factor authentication are account features that help protect the account from unauthorized access.

If you're using Single Sign On (SSO), these will not apply unless you've allowed Minnit security features for accounts.


Organizations on the Pro plan or higher can export account data as a .csv file.

CSV is a common machine readable format and can be opened in Microsoft Excel.

Options are available to export the following types of information:

You also have the ability to filter which accounts are exported before and after certain times, and you can choose to export accounts which have consented to marketing only.

The timestamp represents a UNIX timestamp.

Timestamps can be converted to your local time by using a website like

Converting all timestamps at once is also possible using the DATE function in Microsoft Excel.